Looking for banking jobs in Kenya in 2026? DSR Bank Kenya has announced new career opportunities for qualified professionals seeking to build their careers in the financial services sector. The latest openings include multiple Direct Sales Representative positions across several regions in Kenya as well as a Supervisor, Credit Collections position based at the Head Office.
These opportunities are suitable for candidates interested in sales, customer acquisition, credit management, and banking operations. The vacancies offer an opportunity to work in a dynamic banking environment while contributing to business growth and customer service excellence.
Below is a detailed overview of the available positions.
1. Direct Sales Representative (Multiple Positions)
Job Details
- Position: Direct Sales Representative
- Band/Level: DSR
- Department: Consumer Banking
- Contract Type: Fixed Term Contract
- Duty Stations:
- Rift & Western
- Pwani
- Nairobi East
- Nairobi West
- Application Deadline: 3rd August 2026
Job Purpose
The Direct Sales Representative is responsible for driving business growth through customer acquisition and sales of the bank’s retail banking products and services. The role focuses on identifying potential customers, building strong client relationships, promoting banking solutions, and achieving assigned sales targets.
The successful candidates will represent the bank in their assigned regions while ensuring high standards of customer service and compliance with internal banking procedures.
Key Duties and Responsibilities
The Direct Sales Representative will be expected to:
- Identify and acquire new customers for the bank.
- Promote the bank’s retail banking products and services.
- Generate quality sales leads through field activities and referrals.
- Build and maintain long-term relationships with customers.
- Explain banking products and services to prospective clients.
- Assist customers during account opening and onboarding processes.
- Support customers with product information and banking solutions.
- Meet assigned sales targets and performance objectives.
- Cross-sell additional banking products to existing customers.
- Conduct market visits to identify new business opportunities.
- Maintain accurate records of sales activities and customer interactions.
- Prepare regular sales reports as required.
- Ensure all customer documentation is complete and accurate.
- Adhere to regulatory requirements and internal compliance policies.
- Promote excellent customer experience throughout the sales process.
- Resolve customer concerns professionally or escalate them where necessary.
- Participate in marketing campaigns and promotional activities.
- Work closely with branch teams to support business growth.
- Maintain confidentiality of customer information.
- Represent the bank professionally within the assigned market.
2. Supervisor, Credit Collections
Job Details
- Position: Supervisor, Credit Collections
- Band/Level: Supervisor
- Department: Debt Recovery & Special Assets
- Contract Type: Open Ended
- Duty Station: Head Office
- Application Deadline: 17th July 2026
Job Purpose
The Supervisor, Credit Collections is responsible for overseeing collection activities aimed at reducing delinquent accounts while maintaining positive customer relationships. The role supports the implementation of collection strategies, supervises collection processes, monitors portfolio performance, and ensures compliance with the bank’s credit recovery policies.
The position plays an important role in improving loan portfolio quality and minimizing credit losses through effective debt recovery initiatives.
Key Duties and Responsibilities
The successful candidate will be responsible for:
- Supervising day-to-day credit collection activities.
- Monitoring delinquent loan accounts and recovery performance.
- Implementing collection strategies in line with departmental objectives.
- Ensuring timely follow-up on overdue customer accounts.
- Reviewing collection cases and recommending appropriate recovery actions.
- Monitoring collection performance against established targets.
- Preparing collection and portfolio performance reports.
- Supporting efforts to reduce non-performing loans.
- Ensuring compliance with internal policies and regulatory requirements.
- Escalating complex recovery cases where necessary.
- Coordinating with internal stakeholders during recovery processes.
- Maintaining accurate records of collection activities.
- Supporting negotiations with customers on repayment arrangements.
- Monitoring adherence to approved repayment plans.
- Identifying emerging portfolio risks and recommending corrective actions.
- Ensuring customer engagements are conducted professionally and ethically.
- Providing guidance and support to collection staff where applicable.
- Monitoring operational efficiency within the collections function.
- Supporting continuous improvement initiatives within the department.
- Performing any other duties assigned in support of debt recovery operations.
Why Consider These Opportunities?
The advertised positions provide professionals with an opportunity to contribute to one of Kenya’s banking institutions while gaining valuable experience in consumer banking and debt recovery operations.
The Direct Sales Representative positions are ideal for individuals interested in customer acquisition, relationship management, and retail banking sales across multiple regions of Kenya. Meanwhile, the Supervisor, Credit Collections role offers an opportunity to support credit risk management and loan recovery functions at the bank’s Head Office.
Application Deadlines
- Direct Sales Representative (Multiple Positions): 3rd August 2026
- Supervisor, Credit Collections: 17th July 2026
How to Apply
Interested candidates should submit their applications before the respective closing dates through the bank’s official recruitment portal.
