Equity Bank Kenya – Career Opportunities (March–April 2026)
Equity Bank Kenya, one of the region’s leading financial institutions, continues to strengthen its workforce by recruiting experienced professionals across various strategic departments. The bank is known for its strong focus on innovation, financial inclusion, and customer-centric banking services.
If you are looking to build a rewarding career in banking, digital finance, risk management, analytics, or legal services, these opportunities provide a chance to join a dynamic organization committed to transforming lives and expanding financial access across Africa.
Below are the current vacancies available in Kenya.
1. Service Recovery Officer
Location: Kenya
Application Deadline: April 2, 2026
The Service Recovery Officer is responsible for managing customer complaints and ensuring quick resolution of service failures. The role involves analyzing customer feedback, coordinating with internal departments to resolve issues, and implementing corrective measures to prevent recurring problems. The officer also monitors service quality trends and supports initiatives that enhance overall customer satisfaction.
2. Group Head of Forensic Investigation
Location: Kenya
Application Deadline: April 2, 2026
The Group Head of Forensic Investigation leads investigations related to fraud, financial misconduct, and regulatory violations within the bank. The role oversees forensic audit teams, ensures compliance with legal and regulatory frameworks, and collaborates with law enforcement where necessary. The position also develops investigation strategies, strengthens fraud detection frameworks, and promotes ethical conduct across the organization.
3. Customer Experience (CX) Data & Analytics Manager
Location: Kenya
Application Deadline: April 2, 2026
The CX Data & Analytics Manager is responsible for analyzing customer data to improve service delivery and customer engagement. The role involves building dashboards, tracking customer journey metrics, identifying service improvement opportunities, and supporting decision-making using data insights. The manager also works closely with digital and marketing teams to enhance customer experience strategies.
4. Group Head of Physical Security
Location: Kenya
Application Deadline: April 2, 2026
The Group Head of Physical Security oversees security operations across all bank branches and facilities. Responsibilities include developing security policies, managing surveillance and access control systems, coordinating security personnel, and ensuring the safety of staff, customers, and assets. The role also assesses security risks and implements mitigation strategies across the bank’s network.
5. Head of Fraud Analytics and Reporting
Location: Kenya
Application Deadline: April 2, 2026
This role leads the development of fraud detection models and reporting systems to monitor suspicious transactions. The Head of Fraud Analytics and Reporting analyzes transactional data, develops predictive analytics tools, and generates intelligence reports that support fraud prevention efforts. The position works closely with risk, compliance, and digital banking teams.
6. Legal Manager – Security Perfection & Credit Support
Location: Kenya
Application Deadline: March 25, 2026
The Legal Manager provides legal guidance on credit documentation and ensures proper perfection of securities supporting loans. The role reviews loan agreements, manages legal risks associated with credit facilities, and liaises with external legal counsel where necessary. The position also ensures compliance with banking regulations and internal legal policies.
7. Business Banking – Digital Champion (Re-advertisement)
Location: Kenya
Application Deadline: March 27, 2026
The Digital Champion supports the adoption and growth of digital banking solutions within the business banking segment. The role involves promoting digital products, training relationship managers and clients, improving digital service utilization, and gathering feedback to enhance digital banking platforms.
8. Head of Transactional Banking
Location: Kenya
Application Deadline: March 27, 2026
The Head of Transactional Banking leads the development and management of the bank’s transactional products, including payments, cash management, and trade services. The role focuses on growing revenue streams, improving operational efficiency, and delivering innovative banking solutions that meet corporate and SME client needs.
9. Card Fraud Forensic Investigator
Location: Kenya
Application Deadline: March 25, 2026
The Card Fraud Forensic Investigator is responsible for investigating card-related fraud incidents and identifying fraud patterns. Duties include analyzing transaction data, conducting forensic investigations, preparing evidence for legal proceedings, and recommending preventive measures to strengthen card security systems.
10. Senior Manager, DFS Configurations
Location: Kenya
Application Deadline: March 23, 2026
The Senior Manager for Digital Financial Services (DFS) Configurations manages the configuration and optimization of digital banking systems. The role ensures seamless system integration, oversees platform updates, and works with IT and digital teams to support secure and efficient digital financial services.
